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[…]a ton of resources, including exclusive access to free information from Guiseppe’s new book Content Strategy in Technical Communication. Specifically, you’ll learn: Why technical content is essential for the customer journey What types of content consumers are most hungry for What channels you should be using to deliver your content right into the laps of prospective and returning customers Why You Should Care About the Customer Journey It is well established at this point that 70% of consumers cite post-purchase content and support as a key factor in future purchasing decisions. Consumers want to know what their money is funding, they […]
[…]website content? Run a blog? Some combination? Though no one-size-fits-all approach exists to content strategy, the necessity of attracting new customers means all businesses should be thinking about the different channels they’re using to deliver content. For our clients, we introduce this concept by having them think about the following broad channels: Web – Your website, meaning content connected to yourbusinessdomain.com Search – The way search engines index your website content and the way you promote your content Social – Individual social media networks you post content to Email – How you connect with potential, and existing, customers via email […]
[…]the right reasons. Technical communication just focuses on delivering technical content whereas content strategy can focus on any type of content. As Guiseppe, our President and Founder, recently pointed out in a webinar for the Southeastern Michigan chapter of the Society for Technical Communication, however: businesses who aren’t using content strategy best practices might soon find themselves left behind their competition if they don’t pay attention to how they use their technical content in the customer journey. Ways Technical Communication and Content Strategy Overlap Technical communication is a field devoted to delivering technical content, usually in the forms of help […]
[…]strategies for developing and deploying useful, usable content to a wide variety of audiences. Content Strategy in Technical Communication, a collection published with Routledge under the auspices of the ATTW Book Series in Technical and Professional Communication, seeks to provide a window into just such strategies. This book can help you learn content strategy through easy-to-understand examples, best practices, and guidelines. What Does Content Strategy in Technical Communication Contain? Content Strategy in Technical Communication provides a balanced, comprehensive overview of the current state of content strategy within the field of technical communication while showcasing groundbreaking work in the field. Emerging technologies […]
[…]a variety of devices to access it. Because of this, today’s technical writers need a sound content strategy to ensure they can deliver the right documentation to the right people at the right time and in the right format. How You Will Learn Documentation Project Management in The Course This hands-on, interactive course will take you through all the basics of documentation project management in a supportive, low-stress environment. Course members will be introduced to best practices in documentation project management and will have the opportunity to try out their new skills on real-life problems they’re facing over the 6 weeks of […]
[…]online as well. It also aims to give the public more of what they want, which is useful, usable content. While content marketing methods have been continuously developing through the years, and while they serve as a solid foundation for basic advertising and promotion, content marketing issues still plague businesses who try to use these methods. Common Content Marketing Issues Businesses Face In this post and attached infographic, we are going to focus on some of the most common content marketing issues, where and how they can happen, and how to properly avoid them. The most common issue businesses experience […]
[…]effectively market your organization. To help get you started, below are some Twitter marketing strategy tips we’ve used with our clients. Twitter Marketing Strategy Tip #1: Use Appropriate Hashtags It comes as no surprise that one of the most important things to consider when posting on Twitter is the use of hashtags in your posts. Hashtags can help users on Twitter find your posts when searching for a particular hashtag, or help your tweets pop up for others when a particular hashtag is trending. The tricky part is determining which hashtags are best for your small business or non-profit, and […]
[…]of the most important things to develop for your organization is a content strategy. A content strategy template is a single document that contains all the information you need to develop, maintain, and deliver your web-based content for your organization. If you want to learn more about what a content strategy is and how to create one, check out one of our other blog posts: What Should Go Into Your Business’s Content Strategy Template One of the components that we find to be the most helpful within your strategy is a schedule for posting your content. Creating a content calendar […]
[…]Marketing vs Digital Marketing: 3 Things To Consider Situation 3: When You Are Creating Content For a Website or Other “Free” Venue One of the best ways to advertise your organization is by crafting blog posts and downloadable content for potential consumers. Original blog posts can be unique pages on your website that get archived by Google for unique keywords. You can also woo potential customer or donors by creating a short white paper on a topic in which you have expertise. For the price of their name and email address, they can gain access to your white paper and […]
[…]clients at different stages of the writing process. Some need help brainstorming ideas for website content. Some need their content edited or proofread. And some need content written from scratch. Know your limits when it comes to the often time-consuming task of writing website content. And know when it’s worth your time to enlist an expert. If you want to write content yourself, consider starting a peer review circle with some of your colleagues to improve your writing. Check out the following article for some tips on how to get started. How to Start a Peer Review Circle to Improve Your […]
[…]be growing your audience all the time. This is achieved through a combination of posting relevant content, being consistent, and boosting posts on platforms like Facebook. Once you’ve built a following, you can send time-sensitive posts to your existing audience with links back to your website. You should also be doing this regularly, however. If your content only lives in social media, your audience will stay there. You should be linking back to your website in most posts you publish on social media. There are many tools to help you with social media marketing. We like MailChimp. Need more advice […]
[…]letters and resumes Powerpoint and slideshow presentations Speeches Proposals Blog posts Webpage content Brochures and fliers Email campaigns Technical documentation Whitepapers Marketing copy Ebooks How Do You Build a Peer Review Circle? Through networking at your workplace, at conferences, and via professional platforms like LinkedIn, you can find professionals at your level of skill and commitment who are interested in fostering each other’s growth as writers. It is also vital that potential members of your circle are willing to give and receive feedback and to keep submitted materials and feedback on materials confidential. Additionally, members of a peer review circle must […]
[…]Many modern-day consumers won’t buy from a poorly designed website. Follow-up content such as user documentation, troubleshooting, and how-to tutorials often determine whether customers will become repeat customers. Here are some relevant statistics about usability: 70% of people won’t buy from or use a poorly designed website 66% of people make decisions about a brand based on a company’s website You have about 10-20 seconds to hook a new website visitor before they abandon your site 70% of people cite post-purchase content and support as a key factor in future purchasing decisions Usability has long been an essential skill set for for technical communicators, […]
[…]email marketing strategy will help your small business or non-profit grow. A great tool that we at Content Garden utilize for our small business marketing efforts is a tool called MailChimp. What Is Mailchimp? MailChimp is the world’s largest email marketing automation platform and allows its users to find their audience, engage their customers, and build their brand. Basically, setting up your MailChimp can help save you hours in the long run by automating parts of your email marketing campaign. Using Mailchimp for a Small Business or Non-Profit There are various ways that Mailchimp can be used for your email marketing. […]
[…]can be restricted). Additionally, Hootsuite makes it possible for organizations to easily find content to re-post. Organizations can set up search streams to isolate content relevant to their organization. Finally, organizations can use Hootsuite to set up analytics on Facebook, Twitter, and Instagram that can help them discover how users on those sites are interacting with their posts, and can generate reports that illustrate those trends. Learn How to Use Hootsuite the Right Way Like any tool, however, Hootsuite has a bit of a learning curve. They provide a lot of excellent resources for learning the ins and outs of […]
[…]Not Implementing Alt tags for images. 7. Not Reviewing Analytic Reports. 8. Inconsistent Content Publishing and Promotion. 9. Unproductive Outreach Strategy. 10. Lack of Local SEO. To know what other SEO mistakes to avoid check out the infographic below and you can even print this infographic or download a free PDF and use it as a reference when optimizing your website. Take a look! Need Help With SEO? This is a guest blog post by Sudhir Bhushan. Sudhir is a Tech & Social enthusiast. He is also a Web Entrepreneur by Profession and loves to write about the latest trends […]