Usability can be thought of as how easy it is for the users of your website to navigate and utilize the functions of your site. In order to improve your website’s usability, it’s important to conduct some quick usability tests to identify any issues customer or donors may be experiencing when they visit your site. […]
Looking to learn usability? Is your organization struggling to create usable websites, documentation, or applications? Are you getting a lot of customer complaints about your products or services and you’re not sure where to start? Guiseppe Getto, the President and Founder of Content Garden, will be teaching an online course for the Society for Technical Communication […]
If you’re like the vast majority of business owners, you’ve created a website to help make your business more easily accessible to customers. You may think that it stops there; you have the website, and so your users will just figure it out. However, you website might not be running on all cylinders, and could […]
If you manage, or work for, a large organization, you may find yourself wondering why you should care about user experience. This is particularly the case in industries like education, government, and healthcare that seem to be outside the technology sector of the economy. Sure you have an organizational website, an intranet, and some tools […]
In a previous post, I described why UX is essential to think about for any business who has a web presence. In this follow-up post, I’ll talk about some of the best, and most affordable, UX tools of the trade for helping you assess and grow that web presence. What UX Tools of the Trade […]
If you have a website, mobile app, or social media presence, you have users for those digital points of contact. And if you have users, then those users come with certain expectations. Whether those expectations are met determines whether they interact with you, become leads, or eventually become customers. This means that, regardless of the […]
If you have a business website, you want to use that website to convert website visitors to leads and customers. This is your conversion optimization strategy: how effective your website is at persuading visitors to do something you want them to do, like sign up for your newsletter, download an ebook, or make a purchase. […]